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Policies at Ashley Marie Creations

Things You Need to Know

Thank you for shopping with me! I sincerely hope you LOVE your purchase! If you have any concerns or questions, please email me at ashleymariecreatioins@outlook.com or reach out through Facebook or Instagram messages.

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RETURN POLICY
We ask that you please read and understand the Return Policy. Please let me know if you have any questions or concerns before purchasing.

  • ALL SALE ITEMS ARE FINAL SALE! 

  • ANY ITEMS BOUGHT WITH 30% or MORE DISCOUNT ARE FINAL SALE.

  • DEAL OF THE DAY ITEMS ARE FINAL SALE.

  • PRE-ORDERS, PERSONALIZED ITEMS, AND CUSTOM DESIGNS ARE FINAL SALE and NON-REFUNDABLE.

  • Shipment delays do not qualify items for refunds unless damages occur.

  • Once a pre-order is placed, it CANNOT be refunded or cancelled.

  • Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs, or other odors, will not be accepted. If an item has been worn once, it will not qualify for a return.

  • Merchandise may be returned for STORE CREDIT only within 4 days of delivery (according to USPS) Refunds will NOT be given in the original form of payment. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping charges if applicable.

  • You must notify us within 2 days of delivery date, from USPS tracking #, if an item, NOT the package, is defective. See below for more defective/damaged information.

  • When making a return, please email us to receive a return authorization form (RAF) and mailing address. Items will NOT be accepted unless the form is filled out and mailed with your item. 

  • Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

  • The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. We cannot guarantee that we will receive your package. 

  • Please allow 5 business days for us to receive your return and process a credit to your account.

  • If approved for a return, a store credit code will be emailed to the email address on file.

  • Credits will expire ONE year after issue.

  • If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

  • If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email us before placing your order.

  • If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, the buyer is now responsible for the payment of the return shipping. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to a local women’s shelter.

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MAILING YOUR RETURN

Send an email to receive your return authorization form and mailing address. Returns without this form will NOT be accepted. Please print and include a copy of the order confirmation, packing slip, or invoice. Returns received without supporting documentation will be delayed in receiving store credit.

EXCHANGES

  • Due to our limited quantities and high demand of some products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

  • We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to orders that have been placed. Credit MUST be used for future purchases.

  • Customer is responsible for payment of shipping returned items and/or payment of shipping for new order.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

  • If you have received an item with any problems or defects, please contact within 2 DAYS to inform us of the issue. If we are not notified within 2 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

DEFECTIVE/DAMAGED ITEMS PROCESS

  1. Email us a picture of the defective or damaged area. Include a picture of the tag to show it is still attached.

  2. Indicate "Defective" or "Damaged" in the subject line.

  3. Include the first and last name on your On The Avenue account, order #, and name of the item.

You will receive a response from our within 24-48 hours.

Contact
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